QBEKA / Buyer support

Questions, answered clearly.

Practical information for product development, ordering, payment and international shipping.

01 / Find an answer

Start with your topic.

Search all questions or jump directly to the part of your project you are working on.

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02 / Frequently asked

The essentials, in one place.

These answers are based on the information currently published across the QBEKA website. Project-specific details are confirmed in your quotation or proforma invoice.

Products & private label

What products can QBEKA manufacture?

Our current catalogue includes skincare, body care, hair care, essential oils, eye care and lash or brow products. Examples on the site include creams, serums, toner, shampoo, body lotion and hair-growth serum.

Do you provide OEM and ODM services?

Yes. The company describes its work as OEM, ODM, sample production and formula upgrading. We can discuss formula direction, packaging and private-label requirements around your target market.

Can you help develop a new formula or improve an existing one?

Yes. Share your product category, desired performance, market and any reference product. The team can review product development or formula-upgrading options before sampling.

What should I prepare for a private-label enquiry?

Please provide the product category, target market, expected quantity, formula or performance direction, packaging preference and any timing requirements. A clear brief helps the team recommend the next practical step.

Orders & samples

How do I place an order?
  1. Send an enquiry with your quantity and questions.
  2. The team replies with a quotation and prepares a proforma invoice.
  3. Confirm the proforma invoice and complete the agreed payment.
  4. Production begins and the team keeps you informed.
  5. When goods are ready, shipment details, commercial invoice, packing list and tracking information are provided as applicable.
Can I order samples before production?

Yes. Sample production is one of the services listed on the site. Send your product brief and destination so the team can confirm sample availability, cost and shipping.

What is the minimum order quantity?

MOQ can vary by product, formula and packaging. Contact the team with your requirements and expected quantity for a project-specific answer.

How long does an order take?

The existing purchase information lists approximately 3-5 working days for samples and 10-25 working days for quantity orders. Final timing depends on the approved specification, quantity, packaging and shipment plan, and should be confirmed before payment.

Payment & trade

Which trade terms are available?

The existing FAQ lists EXW, FOB and CIF. The suitable term and named place or port will be stated in your quotation or proforma invoice.

Which payment methods are accepted?

The existing purchase information lists T/T bank transfer, L/C, PayPal and Western Union. Availability can depend on the order and destination, so use the payment method confirmed on your invoice.

Which ports do you normally use?

The existing FAQ lists Hong Kong, Guangzhou and Shenzhen. The final route and departure point depend on the shipment method and destination.

Shipping & delivery

What shipping options are available?

Options listed on the existing site include express courier, air freight, sea freight and delivery to a customer-designated agent. The team will help match the route to your quantity, timing and destination.

When is express, air or sea freight suitable?
  • Express: services such as DHL, UPS, TNT or FedEx; the existing FAQ estimates about 3-5 days in transit.
  • Air freight: the existing FAQ suggests it may be more economical than express for shipments over 100 kg.
  • Sea freight: quoted after the destination seaport is known.
Can I use my own shipping agent?

Yes. Provide your agent’s contact and delivery details so the team can coordinate the handover.

How do I get a shipping quote?

Send the product, quantity, delivery country or seaport, preferred shipping method and required timing. For an accurate quote, packaging dimensions and final shipment weight may also need to be confirmed.

03 / Before you enquire

A useful brief gets a useful answer.

You do not need every detail settled. These four points give the team enough context to start a focused conversation.

01 / ProductCategory, format and the result you want to achieve.
02 / MarketDestination country and intended customer.
03 / QuantitySample request or expected production volume.
04 / DeliveryDestination, preferred route and target timing.
04 / Still need help?

Ask the team directly.

Send your product idea, market and expected quantity for a project-specific reply.

Contact QBEKA